We’ll always follow up on any concerns raised. Our 24/7 Contact Centre is open 24 hours a day 365 days a year. You or your young person can call: If your young person has flown the nest this year, it’s normal to have lots of questions and concerns. That’s why Unite Students is here to provide you with the reassurance and support that you - and they - need at this time of transition and change. Our properties are only accessible with a secure fob or card system, and every student room has its own individual lock. We have CCTV in every property and an overnight Student Safety team in each property, there to welcome them home and respond to incidents. We’ll be there if they need us. Each city has several welfare leads who are trained listeners and can signpost students to resources of support. Resident Ambassadors are also there to help students to settle in and meet friends. 1. We’re keeping your young person’s home safe 2. We’ll support your young person through their studies Flat chats on our Unite Students app allows our residents to write bios that tell their flatmates who they are before they start chatting. Chats have safeguarding features to prevent abuse of the messaging function. The app also offers Property Communities, so residents can stay up-to-date on the latest events and alerts in their building. Advice, tips and recommendations from Resident Ambassadors and neighbouring are only ever a message away. 3. We’re available to help 24/7 📞 4. Our student app helps your young person stay connected 📱 0300 303 1611 UNITE STUDENTS: WE’VE GOT YOUR BACK If things are tough, residents can get help at the touch of a button through the Unite Students app – or they can access our Support for You resources, including FAQs and contact details. To download the App, search Unite Students in your app store. For more than 30 years, we’ve watched thousands of parents and guardians wave goodbye to their young person at the start of a new academic year. During this time, we’ve learnt a thing or two about providing the right tools and guidance.