Living Black at University 54 9 Accommodation providers should routinely collect, analyse and publish relevant data on the racial diversity of their residents and employees, as well as outcomes of reporting and investigation of complaints. In order to make meaningful change, accommodation providers should collect data on the racial diversity of their residents and employees in a secure and compliant way, and analyse it to identify areas of weakness in their current policies and practices. This will help providers to assess, for example, whether their accommodation is attractive to Black students and whether satisfaction levels are equal between different groups of students. It can also be used to assess the uptake of individual services within the accommodation setting. In order to measure the robustness of policies and procedures and measure their effectiveness, records should be analysed and reviewed regularly. Universities and accommodation providers should also measure how many reports of racism are made and the number of times the reports are upheld and end up leading to a positive outcome for the complainant. The data should ideally be published to ensure openness and transparency. 10 Accommodation providers should work to build a relationship of trust with Black students. Finally, there needs to be a conscious effort to build meaningful relationships of trust with Black students. This is the responsibility of accommodation providers and HEIs who are responsible for the historic and ongoing behaviours that have destroyed trust. This involves demonstrating that we trust Black students by listening to them, believing them and taking their concerns seriously through meaningful and sustainable action.