THE UNITE GROUP PLC Annual Report and Accounts 2024 74 Our governance and risk management framework is built around our strategic objectives, focusing on our customers, our people and our investors. The Board oversees how we deliver a Great Place to Live, with the safety and wellbeing of our customers paramount. The Health & Safety Committee has continued its oversight of our fire safety and cladding remediation programme, security at our properties and our sector-leading Support to Stay framework helping respond to the increasing wellbeing and mental health concerns of our customers. The Board has also continued to oversee the ongoing investment in our best-in-class operating platform, with the roll out in 2024 of our new customer app and website. We continue to look to drive efficiencies through our scale and technology platform, with a Board focus on ensuring we deliver high quality and affordable homes for our customers. CHAIR’S INTRODUCTION TO GOVERNANCE Overseeing our strategy and growth Our governance and risk management framework is built around our strategic objectives to provide a Great Place to Live, Work and Invest. GOVERNANCE Board focus areas in 2024 Great Place to Live Fire safety and cladding remediation; student security and wellbeing Great Place to Work Learning and development; performance management and reward; diversity and inclusivity Great Place to Invest Development pipeline in strongest markets; Newcastle and other prospective university joint ventures; disposals; responsible and sustainable landlord