THE UNITE GROUP PLC | Sustainability Report 2025 10 Young people Helping our residents thrive at university University is more than just a place to study. For many young people it is where they transition to independent living, make lifelong friends and build skills for life. We’re passionate about providing accommodation where our residents can grow within an inclusive community and where help is on hand when they need it. Our Support to Stay framework is a structured, holistic approach to wellbeing and conduct, designed to help our teams spot challenges early and provide the right support, at the right time, in coordination with our university partners. This year, we’ve improved this support by building these processes into our case management system, so colleagues can easily identify students at risk and intervene quickly. Alongside this, our Prepare to Stay initiative and Quick Start Guides help students feel confident and supported. These resources sit alongside our Community Living Guides and tailored pre-arrival support for those with additional needs. This year, we launched our Key Moments campaign, to help students develop good habits in: • Personal safety and wellbeing • Fire safety • Financial wellbeing • Recycling, using heating wisely, saving water and reducing energy use. We also believe supporting our employees to support students is just as important. So, we have enhanced our workshops and skills sessions using real-world scenarios. These are equipping colleagues with the tools and confidence to handle some of the most challenging conversation topics. University is more than just a place to study. For many young people it is where they transition to independent living, make lifelong friends and build skills for life. INTRODUCTION YOUNG PEOPLE COMMUNITIES OUR COLLEAGUES THE ENVIRONMENT APPENDICES LOOKING FORWARD